Effective: October 6, 2026
The Marumo team ("we") runs Marumo, a pet-care log app (the "app"). This policy explains what the app collects, why, and how we keep and delete it.
| Type | Details | Why |
|---|---|---|
| Account | Your Apple account identifier, email address (a relay address if you use Hide My Email), and name (if provided). If you use the app without signing in, only a randomly generated account identifier is used, with no name or email | Sign-in, carrying your records to a new phone, connecting your family |
| Family | What family members are called (e.g. Mom, Dad) and their display color | Letting your family see the same records and who did each task |
| Pet records | Pet name, kind, breed, birthday, sex, weight and notes; vet clinic name and phone; care items and check-offs; health records (vaccines, checkups, vet visits, weight, symptoms, costs); photo diary | Care log, vet card, health report, reminders |
| Photos and files | Photos and PDFs you attach (certificates, receipts, prescriptions) | Attachments to health records and the file box |
| Subscription | Whether you subscribe, your plan, and renewal date (we never receive payment details) | Providing Marumo Plus |
| Notifications (push) | The device notification token issued by Apple, app language, device time zone, notification settings (on-time, late and family-activity notifications, quiet hours), and a record of notifications sent | On-time and late reminders sent only when nobody has done the task yet, notes when a family member checks something off, and join-request notes to the admin; preventing duplicate notifications |
| Approximate location (optional) | Only if you turn on “Match the window to your local weather”: latitude and longitude rounded to about 10 km. Not stored on your device or on our servers | Showing the current weather outside the cat room window |
Pet health records are not human health information, and the app never asks for your own health or other sensitive data. Please don't enter sensitive personal information about people in the notes.
While you use the app without signing in, everything stays on your device and nothing is sent to us.
We don't sell or share your personal information. Family members you connect with an invite code can see your family's records. We may disclose information when the law requires it.
We use these providers to run the app. Your information may be stored or processed outside your country.
| Provider (country) | What they do | What they receive |
|---|---|---|
| Supabase Inc. (USA), servers in Tokyo, Japan | Sign-in, storing records, syncing between family members, storing photos and PDF files shared within a family | The account, family, pet, care and health record data in section 1 |
| RevenueCat, Inc. (USA) | Managing subscription status | App account identifier, subscription data |
| Apple Inc. (USA) | Sign in with Apple, payments, sending notifications (Apple Push Notification service) | Data each service processes; for notifications, the device notification token and the notification text (pet name, care item, family member’s name) |
| Open-Meteo (Switzerland) | Weather lookup (only with the feature above on) | Latitude and longitude rounded to about 10 km |
If you'd rather not have your data transferred, you can use the app without signing in (family sharing and moving to a new phone won't be available).
The app is not directed to children under 13, and we don't knowingly collect personal information from them. If you believe a child has given us information, contact us and we'll delete it.
The Marumo team (based in Japan)
tabipet.support@gmail.com
Our address and representative’s name are available on request.
We'll announce changes in the app and on this page at least 7 days before they take effect, or 30 days before for significant changes that affect you negatively.