Marumo Terms of Use

Effective: October 6, 2026

1. About these terms

These terms govern your use of Marumo, a pet-care log app (the "app") provided by the Marumo team ("we"). By installing or using the app you agree to them. Apple's standard Licensed Application End User License Agreement also applies to the extent these terms don't cover something.

2. The service

The app offers care check-offs, health records, a vet card, health reports, a photo diary, reminders, and record sharing among family members. We may add or change features to improve the service and will give notice of significant changes that affect you negatively.

3. Not veterinary advice

Records, the vet card, reminders and health reports help you keep track of your pet's care. They are not a substitute for a veterinarian's diagnosis or treatment; always consult a vet about your pet's health. Reminders can be late or missed because of device settings, connectivity or battery state, so don't rely on them alone for important medication or appointments.

4. Accounts and families

• You sign in with an Apple or Google account and are responsible for keeping it secure.
• Family members connected with an invite code can view and edit the same records. Only send invite codes to people you trust.
• A family can have up to 6 people.
• You own the records and photos you add. We handle them only as needed to provide the service (storage, showing them to your family, backups).

5. Marumo Plus (subscription)

• Plus is an auto-renewing monthly or yearly subscription. Prices are shown on the purchase screen.
• Payment is charged to your Apple account. The subscription renews automatically for the same period and price unless you cancel at least 24 hours before the end of the current period.
• If a free trial is offered, it converts automatically to a paid subscription unless you cancel at least 24 hours before the trial ends.
• Cancel or change your plan in iPhone Settings → Apple Account → Subscriptions. After you cancel, Plus stays active until the end of the period you've paid for.
• Refunds follow Apple's refund policy and can be requested at reportaproblem.apple.com.
• When one family member subscribes, Plus applies to everyone connected to that family.
• The free version limits some features and how far back you can view records. Older records hidden by these limits are kept, not deleted.

6. Acceptable use

Don't use someone else's account or invite code without permission, interfere with or reverse-engineer the app or its servers, or upload content that breaks the law or infringes others' rights. We may limit access for violations.

7. Interruptions and your data

We may pause the service for maintenance, outages or events beyond our control. If we shut the service down, we'll give at least 30 days' notice and explain how to export your records.

8. Limitation of liability

To the extent permitted by law, we aren't liable for losses caused by missed or late reminders, lost devices, or mistakes in the records you enter, except where caused by our intent or gross negligence. Nothing in these terms limits rights you have under consumer protection laws that can't be waived.

9. Deleting your account

You can delete your account at any time in Settings → Account. Your data is then handled as described in the Privacy Policy. Deleting your account does not cancel a paid subscription, so cancel it in Apple Settings first.

10. Changes to these terms

We'll announce changes in the app and on this page at least 7 days before they take effect (30 days for changes that affect you negatively).

11. Governing law

These terms are governed by the laws of Japan. Disputes will be handled by the Tokyo District Court as the court of first instance, without affecting mandatory consumer protections in the country where you live.

12. Contact

tabipet.support@gmail.com